Legal

Return & Refund Policy

Last Updated: July 10, 2026

At CommissionEverything, we want you to be satisfied with your purchase. Please review our Return & Refund Policy before placing an order.

Returns

We accept returns of eligible products within 30 days of delivery.

To qualify for a return, an item must:

• Be unused and in its original condition.
• Include all original packaging and accessories.
• Not show signs of wear, damage, or misuse.
• Be accompanied by proof of purchase or your order number.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Personalized or custom-made products.
• Digital products or downloadable content.
• Gift cards.
• Clearance or final sale items.
• Products marked as non-returnable.

Commissioned paintings and drawings are made specifically for you based on your reference photos and instructions, and are not eligible for refund or return once work has begun, except in cases of confirmed damage in transit.

Commissioned Artwork Policy

Because commissioned pieces are custom-made and take real time to create, the following terms apply specifically to commission orders:

• Deposits. A deposit may be required to begin work and is non-refundable once work has started, as it reflects time already committed to your piece.
• Refund eligibility. A full refund is available only if requested before work on your commission has begun. Once sketching or painting has started, the commission is no longer eligible for a refund.
• Reference photos. By submitting a photo for your commission, you confirm that you own the photo or have permission to use it. We are not responsible for verifying ownership of submitted images.
• Revisions. Each commission includes a limited number of revision rounds (details provided at the time of ordering). Additional revisions beyond that may incur an extra charge.
• Right to decline or cancel. We reserve the right to decline or cancel a commission at any stage — for example, due to unclear references, inappropriate subject matter, or unforeseen circumstances — in which case any unearned portion of your payment will be refunded.
• Ownership and usage rights. Purchasing a commission entitles you to the physical (or digital, where applicable) piece itself. We retain the right to photograph, reproduce, and share the artwork for portfolio and marketing purposes unless otherwise agreed in writing. Commercial reproduction rights are not included unless separately negotiated.
• Timelines. Turnaround times are estimates, not guarantees, and may be affected by commission volume, complexity, or delays in receiving reference materials or approvals from the client.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If the claim is approved, we will replace the item or issue a refund at no additional cost.

Order Cancellations

Orders may be canceled within 30 minutes of purchase for a full refund.

After this period, we cannot guarantee cancellation because your order may already be processing or preparing for shipment.

If your order has already shipped, it must follow the standard return process.

Commissioned artwork orders follow the Commissioned Artwork Policy above rather than this general cancellation window, since work may begin shortly after an order is placed.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our mistake.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you would like a different size, color, or variation, we recommend placing a new order after your return has been approved.

Promotional Discounts

Only one promotional code may be used per order unless otherwise stated.

Promotional codes:

• Cannot be combined with other offers.
• Have no cash value.
• May expire without notice.
• May exclude certain products or collections.

Discounts cannot be applied retroactively after an order has been placed.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

We are committed to resolving customer concerns quickly and fairly.

Contact Us

If you have questions regarding returns or refunds, please contact us.

CommissionEverything
Email: dcho90014@gmail.com